Refund Policy
Ningbo Yinzhou Fengjie Tools Co., Ltd. is committed to delivering high-quality products and exceptional customer service. We understand that, on occasion, a product may not meet your expectations. In such cases, we offer a refund policy that allows returns within a specified period from the date of purchase.
Please note: We do not guarantee or warrant the performance or results of any product. While we strive to provide high-quality tools, the success or effectiveness of any product depends on various factors beyond our control. Therefore, refunds cannot be issued based solely on product performance.
Our refund policy is as follows:
- Eligibility: If you are dissatisfied with your purchase, you may be eligible for a return.
- Initiating a Return: To start the return process, please contact us at adda@fengjietools.com.
- Return Conditions: To qualify for a return, the product must be in its original packaging and in new, unused condition.
- Shipping & Handling Fees: Shipping and handling charges are non-refundable.
- Return Inspection: Upon receipt, we will inspect the returned item to determine if it meets our return criteria.
- Right to Refuse: We reserve the right to refuse any return that does not comply with our policy.
If you have any questions or concerns regarding this refund policy, please feel free to contact us at adda@fengjietools.com.